Skip to main content
Backup Payment Method

Add a safety net with both a primary and backup payment method.

Jamie Ashbrook avatar
Written by Jamie Ashbrook
Updated over a week ago

Why Add a Backup Payment Method?

Backups come in handy when your primary payment fails.

The reasons could be:

  • Expired method

  • Security checks

  • Declined payment

  • Insufficient funds

  • Maintenance downtime

To avoid service disruptions, we recommend adding a backup payment method. We support credit/debit card (provided by Visa, MasterCard or American Express), Apple Pay, Google Pay and PayPal.

Have multiple stations? πŸ™‹ Payment methods are available to account owners on all of their stations. For example, if you are the owner of 3 stations, then payment methods added to any will be made available to all.

Adding a Backup Payment Method

Add additional payment methods in your account's billing area.

Choose 'Manage Billing' to open up your billing subscription(s).

Subscription management area.

Choose 'Payment Methods', then 'Add New'.

Existing payment methods.

Fill in your payment method and submit.

Alternatively, choose a different payment method (option located at the bottom).

Different payment methods available.

Switching Primary & Backup Payment Methods

Once additional payment methods have been added, you can choose which is your primary and which is your backup.

Multiple methods available once added.

Choose the option to set the payment method as primary or backup.

Switching and confirming a backup payment method.

Finally, select your preference and confirm.

Picking a primary or backup payment method.

A primary payment method is needed. But if you're struggling to add a new payment method, make a switch, or remove old payment methods, please get in touch with the support team at help@radio.co.

Did this answer your question?