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Reactivating your Station
Reactivating your Station

If you're a returning customer, you can reactivate your account by following these steps.

Amber Macdonald avatar
Written by Amber Macdonald
Updated over a week ago

If your station has been suspended due to non-payment, or you are returning to, you will be redirected to a page which provides more information on how to reactivate your station, including changing your billing method.

Reactivation page

If you need to change the payment method, scroll down to the Current Payment Method and click Change Payment Method. 

On the dropdown that appears, choose the payment you'd like to use or click "Choose another way to pay".

select payment method

If you click "Choose another way to pay", you'll be able to use PayPal or another card. uses 3D Secure technology, which is a safer way of authorising payments. If your bank supports this technology, you will receive a pop up window which looks like this:

payment authentication

You may be prompted to enter a special code which is sent to you via SMS, or open up your mobile banking app to complete the authorization:

Payment authentication

The payment amount you see here is your monthly recurring cost. After successfully verifying the new card, be sure to click "Use this payment method."

If you are using a PayPal account you should be redirected back to this screen confirming your payment method has been changed.

Updated payment method banner

You can then continue with reactivation. by choosing your plan and any add-ons, then click Reactivate at the bottom of the page.

Choose plan and make payment

If your payment method is being declined or is not updating, this is likely due to a fraud alert put in force by your Card Issuer. We advise you contact them as soon as possible to discuss the transaction and allow it to prevent interruptions with your station.

If after contacting your card issuer, you have issues reactivating your account, please contact our Support team at for assistance.

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