If your station has been suspended due to non-payment, or you are returning to Radio.co, you will be redirected to a page which provides more information on how to reactivate your station, including changing your billing method.
Log on to your station and click on 'Manage Subscription':
Click on the 'Standard' option:
Then, select 'Reactivate Subscription':
If payment fails again, then try a new payment method to keep your services active.
You can add a new card/PayPal/Google pay to complete payment if the current card on file is having issues. To learn more about updating your payment method, please click here.
Contact Your Payment Provider
Payments usually don't go through for one of two reasons:
Card has expired.
Not enough funds in the account.
The payment provider didn't authorise the transaction.
In most cases, the lack of authorisation is to blame. Either due to security reasons or another factor stopping payment processing. In which case, contact your payment provider and authorise Radio.co as a safe business/seller.
Radio.co uses 3D Secure technology, which is a safer way of authorising payments. If your bank supports this technology, you will receive a pop up window which looks like this:
You may be prompted to enter a special code which is sent to you via SMS, or open up your mobile banking app to complete the authorization:
The payment amount you see here is your monthly recurring cost. After successfully verifying the new card, be sure to click "Use this payment method."
If your payment method is being declined or is not updating, this is likely due to a fraud alert put in force by your Card Issuer. We advise you contact them as soon as possible to discuss the transaction and allow it to prevent interruptions with your station.
If after contacting your card issuer, you have issues reactivating your account, please contact our Support team at help@radio.co for assistance.