You may have received a declined payment email or notification.
Contact Your Payment Provider
Payments usually don't go through for one of two reasons:
Card has expired.
Not enough funds in the account.
The payment provider didn't authorise the transaction.
In most cases, the lack of authorisation is to blame. Either due to security reasons or another factor stopping payment processing. In which case, contact your payment provider and authorise Radio.co as a safe business/seller.
After your payment provider has confirmed authorisation, retry payment.
In Studio > Settings > Billing, select the retry payment option.
If payment fails again, then try a new payment method to keep your services active.
Update Your Payment Method
Either choose to update your payment from the notification in your dashboard.
Or in your billing area. Choose either card or PayPal.
Once your payment method has been updated, retry payment. But for a walkthrough of how to update your billing details, refer to or hands-on guide.
For everything else, contact the support team at firstname.lastname@example.org.