You may have received a declined payment email or notification. If you have missed payment then you will be unable to access your station.

If your payment fails then we do give you 4 days of grace before your account is suspended and your station goes off air (so you'll remain on air as normal). If this occurs then you can simply log in and arrange an alternative payment method or attempt payment again. If after 4 days payment still cannot be taken then your subscription will be cancelled and your station will go 'Off Air'.

After your payment provider has confirmed authorisation, retry payment.

Log on to your station and click on 'Manage Subscription':

Click on the 'Standard' option:

Now, select 'Reactivate Subscription':

If payment fails again, then try a new payment method to keep your services active.

Payments usually don't go through for one of two reasons:

In most cases, the lack of authorisation is to blame. Either due to security reasons or another factor stopping payment processing. In which case, contact your payment provider and authorise Radio.co as a safe business/seller.

Navigate to your billing area. Click on 'Manage Subscription' and then select 'Payment Methods'. Enter the card details or select 'Choose a different payment method'

Once your payment method has been updated, retry payment. For a walkthrough of how to update your billing details, refer to our hands-on guide.

For everything else, contact the support team at help@radio.co.