If you need assistance, there are four ways to get support:
1. Chat Support
You can contact us through our live chat widget available on our websites:
Look for the red chat button located at the bottom right corner of the page to start a conversation with our support team.
2. Email Support
For email inquiries, reach out to us at help@radio.co. Our team will respond as soon as possible to assist you.
For both email and chat support, our team aim to respond within no longer than 1 working day.
3. Phone Support
If you prefer to speak with a support representative, you can schedule a call with us using the following link:
There are a couple terms and conditions for booking a call with us, which are:
Calls are for technical help only. Please do not book a call for a demo or training purposes.
Phone Support is only available for customers who are on the Standard plan or above, and is unavailable for trial customers (regardless of plan).
Calls are limited to 15 minutes. Please ensure you're prepared for the call, to give us the best chance of assisting you.
A call agenda must be provided on the booking form. If not provided, your call will be cancelled.
Calls are at our discretion, and where we feel a response to your query can be provided quicker via email, we will endeavour to do so.
4. Self-Serve
If you want to learn more about Radio.co or how a certain feature works, you can use the following services:
Help Centre: Containing guides on the entire platform, this is your one-stop destination for learning more about the Radio.co product.
On-Demand Demo: Want a walk-through of Radio.co? Check out our on-demand demo.
Our team is here to help, so don’t hesitate to reach out through any of the available channels!