Why we've introduced a one-time passcode
Over the past year there’s been a rise in third-party data leaks across the web. When that happens, email addresses and passwords can end up exposed and attackers often try the same details on other services. Even if Radio.co hasn’t been breached, reused login details can still put accounts at risk.
The one-time passcode helps prevent this. Even if someone has your email address and password from elsewhere, they won’t be able to access your Radio.co account without the code sent to your email. This protects your station, uploaded media and listeners from malicious actors.
This is required for all users from
2 February 2026.
How it works
Enter your email and password
We send a passcode to your email address
Enter the passcode to complete login
The code is single use and expires after a short time. If it expires, request a new one from the login screen.
What do I need to do?
To make sure you don’t run into issues, please:
Check you can access your login email: We’ll send your code to the email address on your account. You’ll need to open this email to complete login.
Update your email if needed: If you no longer use the email linked to your account, get in touch with Support. We’ll help you update it.
Avoid shared inboxes: Try to use a personal email that only you can access.
What if I get locked out?
If you can’t access your login email, contact our Support team. We’ll need to verify that you have authorised access to the account before we can help you log back in.
Station owners: We’ll ask for recent billing details to confirm your identity.
Collaborators: We may ask for your original invitation email, your broadcast password (if you use one), or details of recent activity on the account.
This process helps us keep your station safe and prevents unauthorised access.