Issue: Track metadata may not update for a small number of stations, resulting in metadata showing incorrectly on the web players/dashboard.
Update: The development team have developed a fix for this, and are currently undergoing testing before releasing to production. We hope to deploy this in the Spring, but will provide a further update as soon as we're able to.
Scheduled Events Starting Late
Issue: Events which are scheduled in to Radio.co are starting up to a couple of minutes late. This is only affecting a handful of stations, and is an intermittent issue.
Update: We understand that the fix for the Track Metadata not updating, will also resolve this problem. We hope to deploy this in the Spring, but will provide a further update as soon as we're able to.
Recordings Not Starting
Issue: Some stations are reporting an issue where Live DJ events set to record, are failing to record the event.
Update: This has been raised with the development team, and they're reviewing this. Due to the sporadic nature of the issue, they believe the fault could be caused by the same issue with the track metadata/events starting late.
Top Of The Hour News Broadcasts Failing Sporadically
Issue: Some stations are reporting intermittent issues, where the TOTH News service is failing to broadcast the news file.
Update: This has been raised with the development team, and it's currently being worked on. We will provide a further update as soon as we're able to.
We take all platform issues seriously, and would like to inform all customers that we're working as quickly as possible to ensure issues are resolved in a timely manner.
If you're experiencing an issue not mentioned above, please contact firstname.lastname@example.org for further assistance.